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FAQ's

How can Vetsy help your pet?

Vetsy is a digital vet service that offers video appointments to pet owners for advice and guidance. Video calls with our vets are suitable for non-urgent conditions including rashes, allergies, pain management, behavioural concerns, nutritional advice, new-
pet or general pet health and wellness.
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Whether it is for peace of mind, a second opinion or ongoing management for chronic ailments, have an appointment that suits you with one of our vets and receive the gold standard of virtual veterinary care from the comfort of your own home.

What happens if my pet needs prescription?

After your consultation we can send you a prescription via email, where you can purchase the required treatment from an online veterinary pharmacy of your choice. The cost of prescriptions is included in your booking fee.

Please note we are unable to prescribe antibiotics, anti-viral,
anti-fungal or anti-parasitic medications as per current RCVS guidelines.

What happens if you can't help my pet?

We see telemedicine as complementary to in-clinic care. In certain cases, due to the remote nature of our service, we may recommend that your pet is seen by a vet in person. If our online vets feel this is in your pet’s best interest, we can send all clinical history across to a “brick and mortar” clinic to provide appropriate ongoing care.

When should I use Vetsy vs see an in-person vet?

If your pet is suffering from any of the following symptoms it is advised you should seek face to face veterinary care; open wounds, swollen abdomen, breathing difficulties, vomiting or diarrhoea for more than 24 hours, abdominal pain, or suspected toxin exposure.
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We can always triage such cases to determine whether a physical exam is necessary for the well-being of the animal.

How much does a Vetsy consultation cost?

Vetsy appointments are £40 which includes the appointment with the vet, action plan after the call and prescriptions required.

How does the service work?

Vetsy is an online vet; to book an appointment create an account and book a consultation.
As with a routine consultation, our vets will listen to your concerns, discuss your pet's symptoms, gain a full clinical history and assess your pet via a video call.
You can also send photos or videos if needed to review in advance or at the time of your appointment. Our vets will then formulate a treatment plan or advise you on appropriate next steps.

This approach allows us to have a more in depth discussion with the owner than in often possible in the clinic setting.

What if I need to change or cancel my appointments?

Should you need to cancel your Vetsy appointment for any reason, please review our cancellation policy below:
1) If you cancel your appointment less than 24 hours before your appointment start time we will not be able to offer a refund, however, you will be able to rebook your appointment in the future.

2) If you cancel your appointment more than 24 hours before your appointment start time, you will be eligible for a full refund. Your appointment fee will be refunded to your original payment card within 5 business days.

What if I have follow up questions after the appointment?

If you have any follow up questions you can either send the vet a message through your profile or email hello@myvetsy.co.uk quoting your appointment reference number.

How to do I apply for my prescription?

1. Once your consult is complete, your vet will prepare the required prescription.
2. We ask you to research / choose your preferred online pharmacy of choice.
3. Apply for the medication via your preferred pharmacy and receive an order number. Please send your prescription order number and pharmacy of choice to us (via the chat or email). Your prescription cannot be processed without this order number. We also ask you to ensure that the address provided to us matches your requested delivery address.
4. Our vets will then send the prescription(s) directly to the pharmacy.
5. Once received your pharmacy will process your order. Please note it can take at least 2 days for prescriptions to be sent via the Royal Mail.
Prescriptions themselves are directly influenced by Royal Mail, so may take longer than. If you have not heard from the pharmacy with 24-hours please do not hesitate to contact us.

What if i have an out of hours enquiry or an emergency?

If you're unable to book an appointment or have an emergency, please contact our out-of-hours provider, Arun Veterinary Group / South Downs Emergency Vets, based in Chichester; 01243 978800.

Book your appointment

Say goodbye to the stress of travelling to the vets and save money with Vetsy online appointments.

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Instant advice, treatment and prescriptions from an online, RCVS certified vet, via live chat or video call.

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